Call us directly: 01934 743710

Terms and Conditions

Terms and conditions

We wish all guests to enjoy a wonderful relaxing stay here at Tor Farm, please see terms and conditions below.

Booking, security and deposit

An amount equal to 1/3 of  the total reservation is required on booking. Unfortunately this is non refundable. Balance then payable 6 weeks prior to arrival.

 

Cancellations

If reservation is cancelled up to 6 weeks prior to arrival, then you will just lose the deposit. After that, the full amount is non refundable, so we suggest you take up Cancellation Insurance.

Discounts

20% discount offered for 2 people or less staying, if this discount is taken the 2nd unused bedroom will be locked for the duration of your stay.

Groups and Hen parties

Hen parties allowed in the large cottage only.

No all Male groups (stag parties)

For single sex group bookings (more than 4 guests) please ring to discuss before booking.

Check in and Check out times

Check in is between 4pm and 7pm. Late arrivals can be accommodated please advise at booking. For Friday to Sunday bookings check in from 3pm.

Check out Mondays and Fridays is 10am.

Check out on Sundays is 3pm.

Smoking

Our properties are non smoking, but guests are permitted to smoke in the gardens or terraces.

Dogs

Dogs are permitted in the ‘Bath & West’, ‘Somerset’,  ‘Meadow view’ and ‘Clover Croft’ lodges only. £30 per dog payable, if not paid at booking then payable on arrival please.

If more than 2 dogs in one lodge please call to discuss before booking.

All dogs must be kept on a lead at all times around the site, all excrement picked up and binned. The dog must not be left alone in the lodge and all damages to be paid for.

Noise

We ask that there should be no loud noise be it from voices or music outside after 10pm, so as not to disturb other residents who wish to be quiet. If you are using the hot tub, be aware that noise travels in the still of the night, so please respect other guests who are here for a peaceful break away from it all! If we are called out more than once in regards to noise a £50 charge will be applicable, please see section on ‘Fees and Charges’.

Pool

Our shared heated outdoor pool is open May to September (weather permitting)

Open between 9am – 7pm

Pool is unsupervised 

No unaccompanied children at any time in the pool or surrounding area.

No running,  no jumping,  no diving.

If you are the last to leave pool please pull on pool cover and pack away any used sun lounger cushions.

Hot tub

Heated at a constant temperature for immediate use on arrival.

Hot tubs are checked and maintained daily usually between 8am – 9am.

If pregnant please consult doctor before entering the water.

Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor.

Any hot tub that needs to be shut down due to misuse will incur a £50 charge to refill, also see section ‘Fees and Charges’

Please read hot tub guidance supplied in your Welcome pack on arrival before using the hot tub

Late Departures

Late Departures may be possible (not guarateed) but must be arranged in advance

Any unarranged late departures will incur a £50 charge for every half an hour or part there of, past check out time. Please also see ‘Fees and charges’.

Fees and Charges

Fees

Dogs – £30 per dog

Travel Cots – £10 each for use during your stay,  please request at booking

Charges

A £20 charge will be applied if crockery and pans left dirty.

A £50 charge will be applied for late departures –  every half an hour or part there of, past check out time. Payable before departure.

Any hot tub that needs to be shut down due to misuse will incur a £50 charge to refill.

All damages must be advised to owners as soon as possible and amount agreed and paid for before departure. If you are to leave and unreported damages found, a charge of £100 will be applicable or cost of repair/replacement whichever is higher.

Notified damages – a charge for cost of replacement will be charged up to a maximum of £100.

Contact numbers

If you need to contact the owners during your stay please call 01934 743710 / 07484 054449. You can also send a text to the mobile or email info@luxuryselfcatering.uk.com

Local Taxi No. 07836770125